Learning objectives
By the end of this guide, you will be able to:
Navigate to the Plan Usage page from both Web Account Settings and the API Dashboard
Read the invite counter and tooltip breakdown to understand your current usage
Use the Invite Logs and Stats per Month tabs to review activity
Apply filters to isolate specific invite types, channels, or app modes
Distinguish between Live and Development invites and know which ones count against your quota
Overview
A SignNow Site License is a hybrid subscription that combines two components:
Unlimited Web seats — any number of users can send invites from the SignNow web application with no per-invite cost.
Shared API invite pool — all API integrations draw from a single quota (e.g., 1,000 invites/month). Only Live-mode invites consume this pool.
Understanding how invites are counted — and how to inspect them — is essential for teams that build API workflows on top of a Site License account.
Accessing the Plan Usage Page
The Plan Usage dashboard is available from two different entry points in the SignNow interface, each suited to a different user role.
Path 1 — Web Account Settings
This is the primary path for account owners and administrators who manage their subscription from the web UI.
URL:
How to navigate there:
Log in to app.signnow.com
Click your account name or avatar (top right) to open the dropdown.
Select Account Settings.
In the left sidebar, click Plan Usage.
Path 2 — API Dashboard
This path is used by developers and integration engineers who work in the API Dashboard context. It shows the same data but within the API-oriented navigation.
URL:
How to navigate there:
Log in to app.signnow.com
Click the </> API icon in the top-right area of the page.
In the API Dashboard left sidebar, click Plan Usage.
Both paths show identical data. The only difference is navigation context and the additional "Invoices" and "Manage subscription" links shown in the API Dashboard view. Regardless of the navigation, Plan Usage provides split view for both web and API usage.
Understanding the Usage Counter
At the top of the Plan Usage page, you will see the central usage indicator:
The counter shows the total number of Live-mode invites sent against your plan limit for the current billing period. The blue progress bar fills as invites are consumed.
"Sent" Tooltip Breakdown
Hovering over the small ⓘ (info) icon next to "Sent" reveals a breakdown by request source:
In this example, 1 invite was sent via the Web channel (Live mode) and 0 via API or Integrations. The 2 API test invites sent in Development mode do not appear here.
Your Plan Card
To the right of the counter, a card shows your current subscription:
Your Plan: Enterprise Site License
Invoices link (API Dashboard path only)
Manage subscription link (API Dashboard path only and only for self-serve Site License subscriptions)
Generate and Download Report button — exports a CSV of invite log data
Invite Logs
The Invite Logs tab is the default view when you open Plan Usage. Invites Logs display logs of the time spent signing invitations during a billing period for invites sent via both API and WEB. The logs are only available for the last 30 days.
Stats per Month shows the number of invites sent on a per-month basis. All invites are sorted by month and type.
Request Type shows the different invite request types that count towards your Signature invites total.
Table Columns
Column | Description |
Request Type | The category of invite: Invite to Sign, Signing Link, Freeform Invite, Doc Group Invite, Doc Group Freeform Invite, Bulk Invite, Embedded Invite, Doc Group Bulk Invite, Doc Group Signing Link, Embedded Group Invite |
Request From | The channel that originated the request: API, Web, or Integration. Displayed as a colored badge. |
Description | The API endpoint or document path associated with the invite (e.g., v2/document-groups/…/invite) |
Date | Timestamp of when the invite was sent (local time) |
App Mode | Live or Development. Only Live invites count against the SL quota. |
App Mode: Live vs. Development
This column is critical for Site License usage tracking:
Live — the invite was sent in production mode and counts against the Total Signature Invites Sent counter.
Development — the invite was sent in development/sandbox mode. It appears in the logs for visibility but does NOT decrement the quota.
When testing API integrations, use Development mode to avoid consuming your invite quota. Switch to Live mode only for production traffic.
Site License Usage Limits
Usage limits for a SignNow Site License are defined at the account level and can be reviewed in the Plan Usage page.
Where to Locate Your Limits
Navigate to Plan Usage via either path described above.
The "Total Signature Invites Sent" widget shows your current limit (e.g., 1,000).
The "Your Plan" card on the right confirms "Enterprise Site License" as the active plan.
Click "Generate and Download Report" to export invite data as a CSV for deeper analysis.
Invite Types That Count Against the Site License Quota
Only Live-mode invites from the following types consume the plan quota:
Invite to Sign (API and Web, Live mode)
Signing Link
Freeform Invite
Doc Group Invite
Doc Group Signing Link
Doc Group Freeform Invite
Bulk Invite
Doc Group Bulk Invite
Embedded Invite
Embedded Group Invite
Quick Reference
Task | How to do it |
View usage counter | Plan Usage → top of page → "Total Signature Invites Sent" |
See breakdown by channel | Hover the ⓘ icon next to "Sent N" |
View individual invite events | Plan Usage → Invite Logs tab (last 30 days) |
View monthly totals by type | Plan Usage → Stats per month tab |
Filter logs by date/type/source | Invite Logs → Add filters |
Filter only Live invites | Add filters → APP MODE → check "Live" |
Filter by specific web user | Add filters → REQUEST FROM → Web → Select seat(s) (up to 50) |
Export invite data | Plan Usage → Generate and Download Report (CSV) |
Access from API Dashboard | Click </> icon → Plan Usage in left sidebar |
Manage subscription | API Dashboard → Plan Usage → Manage subscription link |