Your billing access depends on how your SignNow subscription was set up:
Direct SignNow (self-serve web): Billing is managed in your SignNow account (plan, invoices, payment method, renewal).
Mobile app stores (Apple App Store / Google Play): Billing is handled by the store; payment changes, cancellations, and receipts are managed in your store account.
Marketplaces (e.g., SaaS marketplaces): Subscriptions purchased through a marketplace are managed in that marketplace; for changes or invoices, use the marketplace portal or contact their support.
Resellers/partners: If you bought through a reseller, they administer billing. Reach out to your reseller for plan changes, invoices, or payment updates.
Corporate invoiced contracts: Corporate customers paying by invoice should contact their SignNow account representative for billing details, invoices, or adjustments.
📝 Only the subscription owner is able to view, edit, and otherwise manage their subscription's payment information.
Click Subscription in the bottom left area of the My Account section to access the payment information associated with your account.
Switch to the Billing tab to see all invoices associated with the subscription/-s you own. You can edit the invoices for subscriptions purchased through web and download all invoices.
Click the Payment method tab to check the credit card/PayPal information associated with your current subscription.
📝 Updating the payment method isn’t currently available for subscriptions purchased with PayPal.
