Canceled vs. expired — know the difference
These two states are often used interchangeably, but they affect your access differently:
Canceled, not yet expired — you've turned off auto-renewal, but your paid plan stays fully active (including sending new invites and creating documents) until the end of your current billing period.
Canceled and expired — your paid period has ended, either because it ran out after cancellation or because the subscription was canceled immediately. This is the state where the restrictions below apply.
Check your exact expiration date
If you purchased your subscription from the SignNow pricing page, to My Account > Subscription to check your renewal date.
Checking your subscription status on iPhone (App Store)
Open Settings, tap your name at the top, then tap Subscriptions.
You'll see all active and expired subscriptions, including SignNow if purchased through the App Store — tap it to see renewal date and status.
Alternatively: open the App Store app, tap your profile icon (top right), tap Apps & Purchase History or Purchase History, and authenticate if prompted.
You can also check online anytime at reportaproblem.apple.com after signing in with your Apple Account.
Checking your subscription status on Android (Google Play)
Open the Google Play Store app and make sure you're signed into the correct Google account.
Tap your profile icon, then Payments & subscriptions > Subscriptions.
Find SignNow in the list — tap it to see whether it's active, its renewal date, and billing details.
You can also check from a browser at play.google.com/store/account.
Your documents remain accessible
Once your subscription is expired, your account switches to a read-only storage mode rather than losing your data. You keep full access to:
All signed and completed documents
All documents you previously uploaded
Document history and complete audit trails
Downloads — you can still export documents at any time
Full viewing access from web and mobile
This applies whether the subscription expired naturally, was canceled, or was part of a free trial that ended — none of these delete your documents, and there's no time limit on how long you can keep accessing them.
What's limited after your subscription expires
While your existing documents stay fully viewable and downloadable, some actions become unavailable until you renew or reactivate:
Creating new documents
Uploading new files
Sending new invites
Editing documents (including fields and templates)
Premium/advanced features tied to your plan
Reactivating a canceled or expired subscription
If you resubscribe, everything picks up right where you left off:
All existing documents remain exactly as they were — nothing is lost during the inactive period
Full functionality (creating, uploading, sending invites, editing) returns immediately
No re-upload or manual recovery is needed on your end
If something doesn't look right
If you're seeing an "expired" or "trial ended" message despite having an active, paid subscription, or if your document history looks incomplete after logging in, don't assume your documents were lost — this is sometimes a display/sync issue rather than an actual data loss, and support can verify and correct your account status. Try clearing cache/cookies or logging in incognito mode. If this doesn't work, contact SignNow support with your account email so it can be checked directly.