You can change the email on your SignNow account at any time, but the new address must be completely new to SignNow— it cannot already exist in our system in any form (not as an active account and not as a past signer/recipient). For security and data-integrity reasons, existing accounts cannot be merged. In this guide we’ll show you where to update your email in Settings, how to confirm the change, and what to do if the address you want is already taken. You’ll keep your documents, templates, and organization access—only the login email changes.
SignNow Web Email Change
If you’re sure your new email isn’t already registered in the SignNow system or was not used to send invites to, follow these steps to update it:
Click your profile icon (top right) and choose My Account — or open: https://app.signnow.com/webapp/my-account/personal-info
In the left-hand menu, go to the Account Settings tab.
In the Email section, click Change and follow the prompts to complete the update.
In the pop-up window, enter your new email address and current account password. Then, click Change.
If your account is a workspace admin and your workspace has other members added to it, you cannot change your email while you hold that role. First assign admin rights (and transfer ownership) to another member. Once another admin is in place, follow the steps to change your email.
Your account also must have a password to change the email. If you signed up or sign in with social login (e.g., Google, Microsoft), first set a password using Forgot Password.
Mobile App Email Change
You can also change your email in the SignNow mobile app: go to the Account tab on the bottom bar, scroll down, and tap Change Email.
Verification & what happens next
After you click Change, check your inbox and verify the new email. The verification link is valid for 30 days. If you don’t verify within that window, your email won’t be updated.
Once verified, you can continue using your account as usual—no extra setup needed. Your subscription stays the same, and any connected cloud services remain linked.
For compliance, your old email will still appear in document Audit Logs for actions taken before the change.
Invites & workspace membership
Invites sent to your old email won’t appear in your account after the email change. You can still open and sign those invites from the old inbox, but only as an external signer.
If your account is added to a Workspace as a Member, your membership may be removed during the switch. Ask your Workspace admin to re-invite your new email.
If the new email already exists in SignNow
The new address must not exist in SignNow—neither as a full account nor as a past signer/recipient record.
If it does exist, you’ll need to delete that other account (or signer profile) first, then retry the change. See: “Delete your SignNow account” (link to the help article).